Freqently Asked Questions

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Product Questions:

Are your products tested on animals?

None of our products are tested on animals, just on humans. They are all vegetable-based, natural products free from chemicals or petroleum-based detergents and any animal by-products.

Are your skin care products only for women?

Not at all. Our products are purchased from women and men alike. We have many scents specifically formulated for men. Our customers include many construction workers who regularly use our shea butter to help heal their work-damaged hands.

Do you make your own soap or retail other companies' products?

We make all our own products in our manufacturing facility in Ventura, CA. Our formulations evolved from a search for natural, gentle soaps and skin care products that would be compatible with sensitive skin. By making our own products in small, quality-controlled batches, we are able to offer our customers exceptionally fresh, high-quality products.

I have purchased natural soap in the past that either dried my skin or fell apart. Will yours do this?

We test each batch of product to ensure its quality. Some manufacturers use the cheapest possible ingredients to maximize profits, but at Body Scentsations we always choose the highest quality ingredients in order to offer you a product that really works. Our soaps also contain extra moisturizers. They won’t dry your skin, and our soap bars will not fall apart. Everything is satisfaction guaranteed.

Do your soaps and shea butters have a specific shelf life?

Our products have a shelf-life of two years, though they haven’t been sitting on our shelves. Because we manufacture on a weekly rotating basis, the products you buy will always be fresh.

Are any of your skin care products available unscented?

All of our products are available unscented. We keep unscented shea butter and our glycerin soap bar as well as our bath salts always in stock. We may have to custom-make other products unscented, but they are available and at no additional cost.

I have extremely sensitive skin; other 'sensitive skin' products have only irritated it. Will your products work for me?

While being effective, our products are also very good for sensitive skin. Several customers have had problems with products for sensitive skin and they tell us that they have not been able to use others, but that our products work wonderfully for them. We do suggest that you stick to unscented or lightly scented products if you have sensitivities.

Where can I find more information about the healing benefits of shea butter?

You can start with our shea butter information page, located here.

Do you have instructions on how to use it?

Yes.  You’ll find all the details on various uses of shea butter, including how to apply it and how often on our shea butter benefits page, here.

What sets your shea butter apart from the shea butter other companies sell?

Our exclusive shea butter truly is the finest quality available on the market. We import our shea directly from the manufacturer and have researched their quality control.

We are also able to offer our shea butter at affordable prices while most companies overcharge their customers because they know that people will pay whatever it costs to get a product that really works. We want our product to be affordable enough for anyone to buy.

I've heard that unrefined shea butter is supposed to be the best kind. Is this true?

Unrefined shea butter is touted in some circles as the only kind to use so that you get the full benefits, but it not only has a rancid odor, it is also packed full of parasites and impurities. Our shea butter is naturally refined through a vapor extraction process (the impurities are removed through steam). Our naturally refined shea has all of the benefits of unrefined shea without the harmful properties. 

Service-Related Questions:

Do you have a guarantee?

Yes, all our products are 100% satisfaction guaranteed.  If you are not completely satisfied with your purchase for any reason, return it within 30 days from the day you receive your order and we will gladly issue you a full refund of your purchase.  We cannot reimburse the cost of shipping.

What if I need to return a product?

All of our products are satisfaction guaranteed. If you wish to return any product for any reason please return your package to the return shipping address on the label within 30 days of receipt and we will gladly refund your purchase price.

How much does shipping cost?

Shipping is free on any order $49 or over within the contiguous 48 states. A flat fee of $6.95 applies to any orders totaling less than $49. Please contact our office for shipping charges abroad or to Alaska or Hawaii.

What payment methods do you accept?

Visa, Mastercard, Discover, checks and money orders are all accepted.

How long will it take for me to receive my order?

Generally, orders are shipped within the same week they are received.  However, some orders may take longer to fill due to the rotational nature of our production schedule.  In order to deliver the freshest product possible, we do not keep large quantities in inventory collecting dust, so please take into account our general shipping terms of 2-10 days.

I prefer not to give my credit card number out online. How else can I pay?

You can call us with your credit card number, or print out our mail-in order form and send it to us along with a check or money order at the address provided on the form.

I have questions about your products. How can I get them answered?
Call us at 805-212-1075. We’ll be happy to help you!